NEW DELHI: In a bid to improve customer satisfaction and ‘LPG delivery’ service across the country, the Ministry of Petroleum and Natural Gas had on Saturday launched a new online-initiative to seek suggestions from the LPG consumers on improving the service. The statement released by the ministry said that it helps in providing more friendly and efficient service to the consumers.
Accordingly, two online discussion forums viz., ‘Increasing LPG coverage in the country’ and ‘citizen friendly services’ have been launched and made available on the government-handled websites Mygov.in and Mylpg.in.
Official sources said that the new initiative was in-line with the government’s plans to observe 2016 as the ‘Year of LPG consumers’.
“The Government of India requests the LPG consumers to express their views and thoughts on the respective forums online. Valuable suggestions will be considered in providing an efficient customer-oriented service related to LPG coverage and delivery”, the statement from the Oil Ministry said.
The Narendra Modi led government has been implementing serious reforms in the Oil ministry, since its formation in May 2014. Earlier, the Prime Minister had called for the nation to give-up LPG subsidy voluntarily so that the poor who cannot afford LPG will get benefited. The initiative gave a positive response with more than 20 lakh people giving up LPG subsidy voluntarily. In its yet another move, the Oil Ministry has released a notification ruling that the subsidized cylinders will not be applicable to those who has an annual income of more than Rs 10 lakhs from 2016.