After months of investigation into the Galaxy Note 7 fiasco, Samsung has now confirmed that battery problems were responsible for the devices catching fire, reports BBC Business.
On Monday, Samsung released a statement saying that the problem was neither on software nor hardware but solely on the batteries.
The firm had axed its iPhone rival in October last year after an earlier botched recall and re-release.
It is estimated that apart from the damage of Samsung’s image, the recall cost the company $5.3bn.
After both internal and external investigations, “we have concluded that batteries were found to be the cause of the Note 7 incidents,” said the tech giant via a statement.
The South Korean firm added that design and manufacturing errors had impact on the batteries by two different manufacturers.
The findings explained that the batteries failure to have insulation materials and also the large batteries not fitting correctly in the phones was the main cause of the Note 7 failure.
Samsung added that it would take a personal responsibility and investigate the issues arising out of the battery design and manufacturing process.
Samsung confirms faulty batteries
Having been launched in August 2016, the Note 7 was expected to cast a shadow on Apple’s launching of iPhone 7 in September.
One of its major marketing features was a large-screen top-end device and thus trampling on Apple wasn’t going to be a hard task.
However, that did not happen as almost immediately reports began to emerge of the phones exploding. By the time Apple launched its iPhone 7 in early September, Samsung was also on the verge of making a recall. 2.5 million Note 7’s were recalled in September after complaints of overheating and exploding batteries.
The firm insisted that all replaced devices were safe. However, that was followed by reports that those phones were also overheating.
Eventually, the Note 7 production was cancelled after major transport agencies advised owners not to carry them while travelling.
Users who were still hanging onto the phones were forced to return them after a software update that limit or prevent charging.
Hard Lessons learned
Samsung has reported that its future devices will not have the fire problems. The most immediate release from Samsung will be the Galaxy S8.
Samsung has promised to use the lessons learned in the past months and renew its commitment to safety.
“The lessons of the past several months are now deeply reflected in our processes and in our culture.”