After several customers negatively reviewed the firm, LG has finally apologized to the public and acknowledged that its premium computer displays experience performance issues when placed near Wi-Fi router.
The costly LG Ultrafine 5K monitor, going for about £900, was picked by Apple for its external Mac display.
However, customers negatively reviewed it on the tech giant’s site after noticing errors when close to Wi-Fi hotspot. In some cases, the display pictured flickered while in others it completely switched off.
While speaking to news agencies, LG explained that one remedy for the problem would be for customers to change the location of their display.
Negative Customer Reviews
One of the customers said that his monitor had just arrived but already it “flickered on or off when using with a brand new MacBook Pro.”
Another added that the device lacked a proper protection from Wi-Fi radiation, making it unusable within two meters from the router less you risk the screen going black.
He added that it is not yet ready for release to the public.
LG has extensively apologized to its customers over any inconveniences caused and pledged to quickly deal with the matter.
The firm has asserted that all Ultrafine 5K monitor that will be manufactured this month onwards will come ready with no such errors. It has plans to boost shielding against electromagnetic interference.
Customers have been urged to contact LG in case their problems persist.