Which? Condemns Windows 10 Software
Consumer rights group, Which?., has condemned the Microsoft Operating System, saying that many consumers had submitted complaints regarding emails that could not sync, lost files, difficulty in printing and broken WI-FI.
In extreme scenarios, users were forced to pay so that their laptops and computers could be repaired.
In defense, Microsoft it offered numerous online and phone support.
According to statement read by the company’s spokesman, the Windows 10 is the most advanced of all windows thus making it most secure and productive.
Preferred earlier version
“Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support.”
According to a survey done by Which?. On its 5,500 members, 12% of the 2,500 that had made an upgrade downgraded back to the initial version.
According to the charity, some users upgraded to Windows 10, not because they wanted to do so, but due to pressure. It said that Microsoft kept on “nagging” them with regular alerts that prompted them to upgrade. Even after turning down the offer, Windows 10 installed itself.
After they installed the new OS, people started to make reports of problems related to WIFI cards, printers and PC speakers failing to work. In some other cases, Windows 10 users lost files and their emails failed to sync.
“Most significantly, their computer encountered such problems that they had to pay someone to repair it,” Which? said.
Poor Customer service
People have also complained that Microsoft’s customer service is poor when contacted regarding the problem.
Which? director said that “We rely heavily on our computers to carry out daily activities, so, when they stop working, it is frustrating and stressful.
“Many people are having issues with Windows 10, and we believe Microsoft should be doing more to fix the problem.”
Read more news on Microsoft
Cortana-like speech-to-text technology released by Microsoft to select developers
Apple iPad Pro vs. Microsoft Surface Pro 4
Microsoft SIM Card – Will It Lead To Cheaper Data Costs While Filling WiFi Gaps?
Apple’s Siri vs Microsoft’s Cortana on iPhone
Microsoft Assists Veterans in Landing Tech Jobs